Mr Fiktiv
An AI-powered web application that digitalizes the submission of car insurance claims.
Problem
After an accident, most Germans take their car to a repair shop assigned by their insurance or the other party's insurance. What many don’t know is that they could instead receive cash from the insurance, allowing them to repair the car somewhere cheaper or choose not to repair it at all.
If this route is taken, they still need to go to the repair shop and pay €100-150 for an estimate. This takes time and can be quite expensive.
Solution
Mr Fiktiv allows users to receive cash from an insurance company without visiting a repair shop or paying for an estimate. All they have to do is answer a few questions, upload pictures of their car, and pay €29.99 for the service.
Before and After
When I joined the team there was an already existing idea and prototype of the product. The developers were working on creating an AI that could read the user's vehicle registration. My role was to improve the user experience and interface.
Before
After
Research
The first step was speaking to the CEO, who is an owner of a large car repair company, and finding out every little detail that might be important for all three parties involved - user, insurance company, and the repair shop. Then I created personas, researched the competition, and identified potential problems.
Designing the UI
Mmmint.ai did not have a design system in place when I joined, so the first step was to start working on one. I used the red from the logo as the main action color and decided to keep the secondary colors simple and minimal, choosing gray, black, and white. For the icons, I used the Material Design library.
One part of the app asked the user to take a picture of the mileage. I tested how far the user would need to be from the wheel to take a good picture.
Crazy 8's Workshop
On one of the screens, users had to attach six or more images of their car from three different perspectives. In addition, each image had to be visible and deletable once attached.
To find a solution to this problem, I conducted a remote Crazy 8's workshop for our team. We had eight minutes to sketch as many solutions as possible. Then we explained our ideas and voted for the best one.
The winner was a solution that multiple team members thought of, which turned out to be the most intuitive.
Crazy 8's on Miro
The Challenge
Testing at a local College
We tested the product for the first time during a workshop at a local college. My task was to plan the workshop and create a testing environment. We split the participants into groups of two, with one person looking at the screens and the other writing down comments. Afterward, the testers switched roles and completed a survey about their experience.
Testing environment
Outcome
98% of the testers were satisfied with their experience. They liked the simple step-by-step process and the UI but criticized the solution we developed during our Crazy 8's session. I continued brainstorming other solutions. Mr Fiktiv was released in 2022 and is now successfully used by various companies, each customizing it with their own colors and logos.
What I learned
I learned how to work as a single designer in an agile fast-growing startup, that one should consult with experts in different departments early in the design process, and that there are many ways to produce creative solutions as a team.
